Contact Us

1. General Information

We place strong emphasis on clear, reliable, and easily accessible communication with our customers.

For enquiries related to products, orders, delivery, returns, or other matters, customer support is available during the stated business hours.

2. Order and Delivery Enquiries

For questions regarding an existing order, shipment status, or delivery details, customers may contact us after receiving order confirmation.

Customers are encouraged to provide their order number where possible to allow faster and more efficient handling of the request.

3. Returns and Cancellations

Customer support is available to assist with return or cancellation enquiries.

Each request is carefully reviewed in accordance with the applicable policies published on the website.

4. Product Advice and Technical Information

If assistance is required before purchase, or if further information is needed regarding materials, dimensions, maintenance, or product use, we are available to provide detailed guidance.

Our aim is to support customers in making appropriate choices suited to their needs and environment.

5. Feedback and Suggestions

We value feedback regarding products, the purchasing process, and service quality.

Customer suggestions help us continuously improve our processes and the overall experience on the website.

6. Request Handling Time

Requests are generally processed in the order they are received.

We aim to respond as quickly as possible during business hours.
If a request requires additional verification or extended processing time, customers will be informed of the next steps and the estimated response timeframe.

7. Contact Information

Email: escalation@dengetbay.com
Phone: +81 (709) 381 71 75
Address: 21-12 FURENAI-CHO, BIRATORI-CHO, SARU-GUN, HOKKAIDO 055-0411, JAPAN
Business Hours: Monday to Friday, 9:50 AM – 3:50 PM
Service Area: Australia