Shipping Policy

1. Delivery Area

We provide delivery services exclusively within Australia.
Certain remote or difficult-to-access areas may be excluded due to logistical limitations.

2. Shipping Costs

Orders with a total value below €120 will incur a flat shipping fee of €5.
Orders with a total value of €120 or more qualify for free shipping.

3. Order Processing

After payment is completed, orders are typically processed within 1–7 business days.

Processing Cut-off Time:

• Orders placed before 15:50 (3:50 PM) on business days will be processed on the same day.
• Orders placed after 15:50 (3:50 PM) will be processed on the next business day.
• Orders placed on public holidays will be processed on the next business day.

4. Shipping Method and Delivery Time

The shop works with professional logistics providers to ensure safe and efficient delivery.

Estimated delivery time is 5–10 business days after dispatch.
Delivery times may vary depending on location and external factors.

5. Taxes and Charges

All prices displayed on the website include applicable taxes in accordance.

6. Shipment Tracking and Customer Support

Once the order has been dispatched, customers will receive an email containing tracking details.
Shipment status can be checked at any time via the provided tracking link.

7. Contact Information

Email: escalation@dengetbay.com
Phone: +81 (709) 381 71 75
Address: 21-12 FURENAI-CHO, BIRATORI-CHO, SARU-GUN, HOKKAIDO 055-0411, JAPAN
Business Hours: Monday to Friday, 9:50 AM – 3:50 PM
Service Area: Australia