Cookie Policy
1. Definition and Scope of Application
This Cookie Policy applies to all pages and services provided on the website.
Its purpose is to inform users about the use of cookies, their functions, and the options available to manage preferences.
A cookie is a small text file stored on the user’s device, such as a computer, tablet, or mobile phone, during browsing.
Cookies support the proper technical operation of the website, enhance the browsing experience, and enable the collection of anonymous data to improve the services provided by the shop.
2. Types of Cookies Used
We use different categories of cookies to ensure security, functionality, and ease of use of the website, as well as to collect anonymous statistical data:
Necessary cookies:
These are essential for the technical operation of the website and enable core functions such as the shopping cart, session management, and security.
Disabling these cookies may affect the proper functioning of the website.
Performance cookies:
These collect anonymous information about visits and user behaviour.
This data helps us continuously improve website performance and structure.
Functional cookies:
These allow the website to remember user preferences to provide a more consistent and efficient experience.
Personalisation cookies (where enabled):
These may be used to tailor content or suggestions based on user interests.
These cookies are only activated with the user’s explicit consent.
3. Purpose of Cookie Use
Cookies are used solely for defined and legitimate purposes, including:
Supporting the purchasing process
Facilitating operational communication with users
Improving website services and navigation
Meeting obligations under applicable laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs)
We do not use cookies for unauthorised purposes and do not install non-essential cookies without prior user consent.
4. Consent and Cookie Management
When users first access the website, a notice is displayed allowing them to:
Accept all cookies
Reject non-essential cookies
Manage preferences by category
Consent can be updated at any time through browser settings or the options available on the website.
Disabling certain necessary cookies may limit some website functions.
5. Data Protection
Certain data collected through cookies may be considered personal data.
Such data is processed in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), following principles of transparency, security, and storage limitation.
6. Retention Period
Cookies are stored only for the time necessary to fulfil their purposes, generally for a maximum period of 12 months.
After this period, user consent may be requested again.
7. Contact and Customer Support
For any requests related to cookie usage or data protection rights, customer support is available during business hours:
Email: escalation@dengetbay.com
Phone: +81 (709) 381 71 75
Address: 21-12 FURENAI-CHO, BIRATORI-CHO, SARU-GUN, HOKKAIDO 055-0411, JAPAN
Business Hours: Monday to Friday, 9:50 AM – 3:50 PM
Service Area: Australia
We are committed to ensuring transparent and responsible use of cookies, providing a secure and reliable browsing experience on the website.