Payment Methods

1. Available Payment Methods

The website provides multiple secure payment options to allow customers to complete orders in a simple and reliable manner.

The following payment methods are accepted:

Visa
MasterCard
American Express
Diners Club
JCB

All payments are processed in euro (EUR).
The full order amount must be paid at the time of purchase confirmation.

2. Payment Security

Protecting payment information is a priority for the shop.

All transactions are secured באמצעות SSL encryption technology, ensuring that data is protected during transmission.
Payments are processed through authorised providers that comply with the Payment Card Industry Data Security Standard (PCI DSS).

Bank and card details are not stored permanently and are not shared with unauthorised third parties.

3. Payment Process

During checkout, customers select one of the available payment methods on the website.

Once payment is successfully completed, a confirmation will be automatically sent to the customer’s email address.
The order will then be recorded and proceed to processing and preparation for dispatch.

If payment is not completed successfully, customers may attempt the transaction again.
If the issue persists, customer support should be contacted for assistance.

4. Authorisation and Verification

For security purposes, some transactions may require additional verification by the customer’s financial institution.

We reserve the right to decline transactions that are unauthorised, incorrect, or suspected to be fraudulent, in accordance with the Competition and Consumer Act 2010 (Cth) and applicable payment security requirements.
If a transaction is declined by the payment provider, no charges will be applied.

An order is considered confirmed only after full payment authorisation is completed.

5. Privacy and Data Protection in Payments

Payment-related data is handled in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Card information is not stored in full; only the necessary data required to complete the transaction is processed securely and temporarily.
Personal data is handled confidentially and shared only with authorised payment service providers.

6. Contact and Customer Support

For enquiries related to payments, transactions, or payment security, customer support is available during business hours:

Email: escalation@dengetbay.com
Phone: +81 (709) 381 71 75
Address: 21-12 FURENAI-CHO, BIRATORI-CHO, SARU-GUN, HOKKAIDO 055-0411, JAPAN
Business Hours: Monday to Friday, 9:50 AM – 3:50 PM
Service Area: Australia