Terms and Conditions
1. Introduction and Acceptance
These Terms and Conditions govern the use of the website and all purchases made through the shop.
By accessing the website or placing an order, users confirm that they have read, understood, and agreed to be bound by these Terms and Conditions.
These Terms are drafted in accordance with the Competition and Consumer Act 2010 (Cth), including Schedule 2 (Australian Consumer Law).
2. Eligibility and Use of the Website
Users must be at least 18 years old or have the consent of a legal guardian to use the website and place orders.
Users agree to use the website only for lawful purposes and in a manner that does not infringe the rights of others or restrict their use of the website.
We reserve the right to suspend or restrict access to the website in cases of misuse, security concerns, or breach of these Terms.
3. User Accounts
Users may create an account to facilitate order management and future purchases.
Users are responsible for maintaining the confidentiality of their account details and for all activities conducted under their account.
We are not liable for any loss arising from unauthorised use of an account where reasonable security measures have been followed.
4. Products and Availability
All products displayed on the website are subject to availability.
We make reasonable efforts to ensure that product descriptions, images, and specifications are accurate. However, minor variations may occur due to display settings or manufacturing differences.
If a product becomes unavailable after an order is placed, customers will be notified and may choose a refund or an alternative product.
5. Pricing and Charges
All prices are listed in euro (EUR) and include applicable taxes.
Orders below €120 incur a shipping fee of €5.
Orders of €120 or more qualify for free shipping.
The total price payable will be clearly displayed at checkout, and no additional mandatory charges will be applied without prior disclosure.
6. Orders and Payment
Orders are confirmed only after successful payment authorisation.
We accept commonly used payment methods, and all transactions are processed through secure systems in compliance with the Payment Card Industry Data Security Standard (PCI DSS).
If a payment is declined, the order will not be processed.
7. Limitation of Liability
To the extent permitted under the Competition and Consumer Act 2010 (Cth), including Australian Consumer Law, we exclude liability for indirect or consequential loss.
Nothing in these Terms excludes, restricts, or modifies any consumer rights that cannot be excluded under Australian law.
8. Intellectual Property
All content on the website, including text, images, graphics, and logos, is the property of the shop or its licensors and is protected under the Copyright Act 1968 (Cth).
Users may not reproduce, distribute, or use website content without prior written permission.
9. Privacy
Personal data is handled in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
10. Governing Law
These Terms and Conditions are governed by the laws of Australia.
Any disputes arising from the use of the website or purchases will be handled in accordance with Australian law, including the Competition and Consumer Act 2010 (Cth).
11. Changes to Terms
We reserve the right to update or modify these Terms and Conditions at any time.
Changes will take effect once published on the website. Continued use of the website constitutes acceptance of the updated Terms.
12. Contact Information
Email: escalation@dengetbay.com
Phone: +81 (709) 381 71 75
Address: 21-12 FURENAI-CHO, BIRATORI-CHO, SARU-GUN, HOKKAIDO 055-0411, JAPAN
Business Hours: Monday to Friday, 9:50 AM – 3:50 PM
Service Area: Australia