These Terms and Conditions set out the rules for using the website and for all purchases made through the shop.
By accessing the website or placing an order, the user confirms that they have read, understood, and fully accepted these Terms and Conditions.
Users may create a personal account to manage and monitor their orders more efficiently.
Users agree to provide accurate and up-to-date information and to keep their login credentials secure.
All activities carried out through the account will be deemed to have been performed by the account holder.
We reserve the right to temporarily suspend access to the website for maintenance, updates, or technical operations.
To the extent permitted under the Competition and Consumer Act 2010 (Cth), including Schedule 2 (Australian Consumer Law), we are not liable for interruptions caused by technical issues or external factors.
Products are described and presented as accurately as possible. However, slight variations in colour or details may occur due to technical or display limitations.
In the event of clear errors relating to pricing, availability, or description, users will be informed and may choose to modify or cancel the order at no cost.
If a product becomes unavailable after order confirmation, the user will be notified and may choose an alternative or receive a refund.
All prices are displayed in euro (EUR) and include applicable taxes.
No mandatory additional charges will be applied unless clearly stated during the checkout process.
The purchase process includes the following steps:
Product selection and addition to cart
Review of order details
Entering or confirming the delivery address
Selecting the payment method
Order confirmation
After payment is completed, the user will receive a confirmation email.
Commonly used payment methods are accepted.
All transactions are processed through secure and certified payment systems.
For shipping details, please refer to the store’s Shipping Policy.
After payment is completed, orders are typically processed within 1–7 business days.
Processing Cut-off Time:
Estimated delivery time is 5–10 business days after dispatch.
For questions regarding order cancellations, please refer to the store’s Order Cancellation Policy.
To request an order cancellation, customers must contact customer support and provide the following details:
Once the request is received, we will review the order status and inform the customer whether cancellation is possible.
The store’s return and refund process strictly follows the Return, Exchange, or Refund Policy.
Customers may request a return within 15 days of receiving the order.
To support inventory management, the shop does not provide direct product exchanges. If a different item or variation is required, customers may request a return and place a new order through the website.
Returns may be requested under the following circumstances:
Returned items must be in original condition, unused, complete, and, where possible, in their original packaging in good condition.
After receiving and verifying the returned items, refunds will be processed within 2–4 business days.
Personal data is processed in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
These Terms and Conditions are governed by the laws of Australia, including the Competition and Consumer Act 2010 (Cth).
In the event of a dispute, both parties will first attempt to resolve the matter through negotiation.
If no agreement is reached, the dispute will be handled in accordance with applicable Australian consumer protection laws.
Email: escalation@dengetbay.com
Phone: +81 (709) 381 71 75
Address: 21-12 FURENAI-CHO, BIRATORI-CHO, SARU-GUN, HOKKAIDO 055-0411, JAPAN
Business Hours: Monday to Friday, 9:50 AM – 3:50 PM
Service Area: Australia
We are committed to providing a clear, secure, and reliable shopping experience, ensuring transparency and compliance at every stage.
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