This Privacy Policy applies to all services and functions provided through the website. It explains how personal data is collected, used, stored, and protected in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By accessing the website or using the services of the shop, users confirm that they have read, understood, and accepted this policy.
We collect only the information necessary for the proper operation of the website and the management of orders. This may include:
Full name
Billing and delivery address
Email address
Order history and browsing preferences
During use of the website, certain information may be collected automatically through cookies or similar technologies for the following purposes:
Ensuring proper technical operation of the website
Improving the browsing experience
Analysing traffic and optimising performance
Storing preferences and session configurations
Users may manage or disable cookies at any time through their browser settings.
Personal data is used solely for defined and legitimate purposes, including:
Processing and managing orders
Communicating with users, including confirmations and support
Improving website functionality
Complying with legal obligations under the Privacy Act 1988 (Cth)
Data is shared only when necessary with selected parties, such as:
Payment service providers
Logistics providers for delivery
Technical service providers for hosting and maintenance
All third parties are required to comply with confidentiality obligations and the Australian Privacy Principles (APPs).
Personal data is not sold or used for purposes other than those stated.
Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected, including:
During order processing
For up to 3 years after the last interaction with the user
For periods required under Australian taxation and administrative record-keeping obligations
We implement appropriate technical and organisational measures to prevent unauthorised access, loss, or disclosure of data.
Regarding cookies, users have the right to:
Accept or refuse their use
Modify preferences at any time
Withdraw previously given consent
Disabling certain necessary cookies may limit some website functionality.
In accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), users have the right to:
Access their personal data
Request correction of inaccurate data
Request deletion of data where applicable
Request restriction of processing where applicable
Object to certain processing activities
Request data portability where technically feasible
Withdraw consent where processing is based on consent
Requests can be submitted directly to us and will be handled within the timeframes required by applicable Australian law.
The processing of personal data is based on:
Performance of a contract
User consent
Legal obligations under the Privacy Act 1988 (Cth)
Legitimate interests, including security and fraud prevention
All processing activities are carried out in compliance with Australian data protection laws, ensuring high standards of privacy and data security.
For any requests related to this Privacy Policy or to exercise the rights described above, customer support is available during business hours:
Email: escalation@dengetbay.com
Phone: +81 (709) 381 71 75
Address: 21-12 FURENAI-CHO, BIRATORI-CHO, SARU-GUN, HOKKAIDO 055-0411, JAPAN
Business Hours: Monday to Friday, 9:50 AM – 3:50 PM
Service Area: Australia
We are committed to ensuring transparency, security, and appropriate protection of personal data at all stages of using the website services.
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